I'm receiving the following message from a couple different servers... both are SQL 2016. This is on Idera SQL DM 10.1.4.78. I'm not sure where to go from here... anyone seen this? It looks like it is an SQL DM side issue as opposed to a SQL Server side issue.
SQL Server instance XXXX - The SQL Server service status is: Unable To Monitor.
[XXXX] Error interpreting Job Alerts Collector: Column name or number of supplied values does not match table definition.
Hello all,
we have done an upgrade from 10.2 to 10.3 last week. Today I noticed the dashboard tab of all monitored servers takes multiple minutes for loading, stating "connecting".
All other tabs respond in a normal way but it seems that tabs with multiple grafics like Ressources need longer loading. Alerting & Reporting works well.
We got a dedicated SQL Server for Diagnostic Manager Database hosting. SQLdmManagementService puts a permanent load of 50-70% on the SQL Server CPU, even if no Console is conencted.
In know issues of 10.3 I see nothing like this, instance and service restart do not change anything. Are there any issues causing diagnostic manager high CPU usage?
Cheers
Marco
I upgraded our SQLdm to 10.3 a few days ago and now I'm seeing a table named "AMExtendedEventsDirectoryTree" being created and dropped in the tempdb database every 2 mins or so. Is this normal?
Erick
Hi,
I want to upgrade SQLdm from 10.2 to 10.3, but haven't done a SQLdm upgrade before. The change management process requires me to document the rollback process.
Obviously I would backup the repository database beforehand but what about the software elements, dlls, registry etc? Unfortunately a VM snapshot isn't really an option because of size.
Is there a defined rollback process for this?
Many thanks,
Simon
We recently upgraded to Diagnostic Manager 10.3.1.3 and installed and the Dashboard, which seems to be working (i can connect and login).
However, none of the servers we are monitoring in Diagnostic Manager appear in the web dashboard. I'm not seeing any errors, so i am struggling to figure out what is wrong.
All advice appreciated.
Thanks
Alan Dowse
Hi, All,
Using other tools, I've found I have a SQL Server with a small, but growing, set of Threadpool waits. Is there a way to track these down in SQL DM?
Thank you!
Hi,
I've had a request from the on-call app support team to have access to SQL DM.
Is there a way to grant them just view access to the console?
They must not be able to make any changes to either SQL DM itself or any of the monitored SQL Servers?
Regards
Simon
Hi,
Please give us the proper solution for below challenge.
Scenario 1:
From IDERA alert responses and actions, we are firing the PowerShell script which will call the alert ingestion rest API url of our product. We applied the below conditions in rule configuration.
1. metric severity is changed.
2.metric severity is informational,warning or critical.
3.metric is in specified list.
4.sql server is in specified list
In select actions we selected run the following program(PowerShell script).
Scenario 2:
Now we need to fire the another PowerShell script when severity comes to ok state and the powershell script will call the close alert ingestion REST API url of our product.
For the second scenario we have created the one more rule and from alert responses and actions we are the poweshell script. Below are the condition applied.
1. metric severity is changed.
2. metric severity is OK.
In the first scenario we are getting the proper metric names as it is showing in IDERA monitoring console. But in second scenario we are getting some truncated names like SQL,Procedure.
Our requirement is to get the same metric names in both the scenarios when alert is raised.
Can you please share your solutions for this challenge.
Thanks and Regards
Siva Mullapudi
This started happening a week or so ago. I have submitted a support ticket but haven't gotten anything resolved yet. When I logon to SQLdm mobile, I am getting the error below. Has anyone seen this? Thanks
Oops!
Duplicate name (Servername) in directory cache.
Hi All,
I am getting below error while adding a bew sql instance using powershell. I have already configured a sqldm drive for the same.
PFB error details
Any help will be appreciated.
Regards
Tamojit
I'm having difficulty changing the format of the "Net Address" column in the session details. I can convert it from hex to decimal to get an easier to read IP address, but the display is almost useless to me as it is. I shouldn't have to convert every single time I want to see where something is coming from.
I'm fairly certain I've searched every nook and cranny of the Knowledge Base and the community. Is there any way to change the way the address is displayed to a more user-friendly decimal IP address?
Thank you in advance for any help you can provide.
Receiving the following message when trying to install:
IDERA SQLdm Installation was unsuccessfull.
The %PROGRAMFILES%\Idera\SQLdm x64 Installation Kit\InstallSQLDM.log file has the following:
1: Attempting to establish the SQL connection... Server: XXXXXX\YYYYYYY, Database:
MSI (s) (A8!D0) [11:58:43:101]: Product: IDERA SQL Diagnostic Manager (x64) -- Error 27502.Could not connect to Microsoft SQL Server 'XXXXXX\YYYYYYY'. Provider cannot be found. It may not be properly installed.
Error 27502.Could not connect to Microsoft SQL Server 'XXXXXX\YYYYYYY'. Provider cannot be found. It may not be properly installed.
CustomAction ISSQLServerInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
where XXXXXX\YYYYYYY is redacted.
Does anyone know how I can find out what the actual issue is?
Thank you.
We have a rather large SQLDM configuration here, with 140+ servers / 1000+ databases being monitored simultaneously from one SQLDM instance. However, monitoring feels like it is starting to fail - many servers, even ones that are not that busy, have gaps in their monitoring, varying from 10-15 minutes up to several days.
There is some correlation with server load, with the busiest servers having the largest and most frequent gaps. However, the correlation is not straightforward. Production Server A, which is our biggest server with the highest average load maxes out at gaps of about a day, whereas Production Server S has a currently running gap of nearly four days at this moment. Development Server A has gaps when nothing is running of up to 50 minutes, QA Server S has gaps of up to an hour, but has been running heavily for the last few days, whereas QA Server A has gaps larger than production server A.
When you are onitoring a specific server, such as server S, you will see values feed into the graphs as time passes. However if you switch to monitoring another server, then return to S, there were no snapshots recorded in the period.
Does anyone know -- Is this just the limit of what Idera can monitor on the hardware we are using, or has anyone experienced this before with something to fix or examine?
NOTE: We intend to open a ticket with Idera soon, but I was hoping that some genius here could give us a hint on what we should be looking at.
Thanks,
Brendt
IDERA SQL Diagnostic Manager Desktop Client 10.2.0.3269
IDERA SQL Diagnostic Manager Repository 10.2
IDERA SQL Diagnostic Manager Management Service 10.2.0.3270
IDERA SQL Diagnostic Manager Collection Service 10.2.0.3269
Microsoft Data Access Component (MDAC) 6.3.9600.16384
Microsoft .Net Framework 4.0.30319.34014
Microsoft Windows Operating System Microsoft Windows NT 6.2.9200.0
SQLDM Mobile and Newsfeed Version 1.4.15.12
We have the following installed:
IDERA SQL Diagnostic Manager Desktop Client 10.3.1.3
IDERA SQL Diagnostic Manager Repository 10.3.1
IDERA SQL Diagnostic Manager Management Service 10.3.1.3
IDERA SQL Diagnostic Manager Collection Service 10.3.1.3
Microsoft Data Access Component (MDAC) 6.3.9600.16384
Microsoft .Net Framework 4.0.30319.42000
Microsoft Windows Operating System Microsoft Windows NT 6.2.9200.0
SQLDM Mobile and Newsfeed Version 1.4.15.12
Diagnostic Manager Desktop works fine (albeit, a little slow).
However, the Dashboard is unusable because it errors out (inconsistently). Sometimes the results come back on a widget (after awhile), most often it comes back with the error: Error while fetching data. Please check log for more details
If I go to the Detail View" tab, I get the error: Error The passed instance information is not valid.
Sometimes I am able to customize the Dashboard. More often than not I get an error: Oops, Looks like we are experiencing technical difficulty. Please try again in a few minutes
with the following details:
Unknown exception: java.lang.NullPointerException
Request URL:
I found what I believe to be a bug in the SQLDm app, we are on version 10.1.3.1.
Go to alerts, find one that has a fragmentation warning (i.e. fragmentation level over X%).
Drill down on the alert, expanding to the table and indexes view.
Right click on the table in question and rebuild index. Now at this point it will go through and give you a result that it was rebuilt and what the post rebuild fragmentation is.
What actually happens is nothing is rebuilt, the indexes remain fragmented. I traced the call and got the actual code it runs, it seems like it will never be successful do to a check resulting in a NULL value.
select @type = type, @indexid = index_id from sys.indexes where object_id = @id and name = 'null'
I put in a ticket over a week ago, listing it as a high level priority. Got the initial email from the support worker, I provided all the requested information and since then it is typical Idera support...ZERO communication on a status of where the ticket is at.
The extremely poor support Idera provides on issues is one of the main reasons we are moving away from this flaky product as a whole.
We are receiving the below error when accessing the SQLdmManagementService . i tried to restart the service twice but not worked.
Errors:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: SQLdmDesktopClient.exe
P2: 10.2.0.3269
P3: 59314dc6
P4: ba70
P5: 134217984
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\sanjeev.koppella\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_SQLdmDesktopClie_71943c9256a6185262e72dbeada7571128050f_7a97a352_89f0fe2d
Analysis symbol:
Rechecking for solution: 0
Report Id: 6c00520f-38c6-11e9-80da-0050569e67af
Report Status: 2048
Faulting application name: SQLdmManagementService.exe, version: 10.2.0.3270, time stamp: 0x59566ec8
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ffe2aba9ab9
Faulting process id: 0x984
Faulting application start time: 0x01d4ccd27fc18a6e
Faulting application path: C:\Program Files\Idera\Idera SQL diagnostic manager\SQLdmManagementService.exe
Faulting module path: unknown
Report Id: 0c3ec044-38c6-11e9-80da-0050569e67af
Faulting package full name:
Faulting package-relative application ID:
Application: SQLdmManagementService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at Idera.SQLdm.ManagementService.Notification.NotificationManager.Process(System.Collections.Generic.IList`1<Idera.SQLdm.Common.Events.IEvent>, Idera.SQLdm.Common.Snapshots.AlertableSnapshot)
at Idera.SQLdm.ManagementService.Notification.NotificationManager.Process(Idera.SQLdm.Common.Snapshots.AlertableSnapshot)
at Idera.SQLdm.ManagementService.Monitoring.AlertQueueProcessor.ProcessNotifications(ScheduledCollectionData)
at Idera.SQLdm.ManagementService.Monitoring.AlertQueueProcessor.Run()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()
I am trying to create a custom report in diagnostic manager to show the worse performing sql server instances for certain counters. I notice that when I add PLE, it shows me the best not worst performing servers since higher PLE is better than lower PLE. How do I get the custom report to sort correctly? Is there some way to use a custom metric? Couldn't figure out how to create that correctly.
over the course of a day, our idera reading look like this.... I have officers in the company want this fixed as it disturbs them, if I close out idera and reopen it, then the data is there, but they want to be able to monitor the servers through out the day.... and it doesn't happen to every server that the diagnostic manager is reading... but the server you are seeing is our server we must have running right.. thank you for any insight...
When trying to Run the Top Queries report getting error as below.
Its SQL 2016. Other sql servers are returning top queries but some are returning below information.
Kindly, Please advise.
Thanks.
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond xx.xxx.xxx.xxx:5166 (mscorlib)